Careers at EQUAL

ROLE & RESPONSIBILITIES

As the Head of Programmes & Services, you will lead the strategic direction, operational delivery, and continuous improvement of EQUAL’s Programmes and Services Division, ensuring meaningful, measurable outcomes for beneficiaries while upholding animal welfare and operational excellence.

Your key roles will include the following:

(A) Strategic Leadership & Planning

• Lead the strategic planning, development, and execution of EQUAL’s Programmes and Services Division in alignment with the organisation’s mission, values, and long-term goals.
• Conduct regular internal and external environmental scans, trend analyses, and needs assessments to identify emerging service gaps and sector opportunities.
• Stay abreast of relevant research, best practices, and innovations, particularly in human-animal interactions, trauma-informed care, and experiential learning frameworks.

(B) Programme Development & Management

• Oversee the design, implementation, and evaluation of all Equine-Assisted Learning (EAL) programmes to ensure service quality, relevance, timely delivery, and positive beneficiary outcomes.
• Work closely with the Animal Welfare team to co-develop and evolve programmes that balance beneficiary needs with animal welfare considerations.
• Monitor programme performance, quality assurance, and beneficiary outcomes through robust data collection, analysis, reporting, and continuous feedback mechanisms.
• Maintain budget compliance and manage programme-related procurement, including preparing for Invitation to Quote in Gebiz portal for programme contracts.

(C) People Leadership & Team Development

• Provide leadership, supervision, and mentorship to a team of 10 (Programme Instructors, and Programme Executive), fostering a high-performance, values-driven, and collaborative team culture.
• Oversee manpower planning, recruitment, onboarding, training and performance management within the Division in partnership with the HR Department.
• Uphold and champion a strong Code of Conduct, safety protocols, and organisational values within programme operations.

(D) Operational & Resource Management

• Prepare programme cost quotations, in consult with Partnership & Philanthropy Division (for certain programmes) and review service contracts.
• Ensure effective resource planning by coordinating scheduling, manpower allocation, and adherence to budgetary constraints and control processes, in order to support programme operations and meet client requirements.”
• .Work with the Volunteer Management team to optimise volunteer resource allocation for programme support activities.

(E) Partnerships, Grants & Stakeholder Engagement

• Cultivate and maintain partnerships with referral agencies, funders, schools, healthcare providers, and social service agencies to expand EQUAL’s outreach and impact.
• Lead discussions with partners and stakeholders to conceptualise, co-create, and adapt programmes that meet evolving client and sector needs.
• Support the identification, application, and management of relevant grants and funding opportunities to enhance programme sustainability and growth.
• Represent EQUAL in sector forums, workgroups, and inter-agency collaborations to strengthen the organisation’s presence and thought leadership.

(F) Leadership Team Contribution & Organisational Development

• • Serve as a core member of EQUAL’s Leadership Team, actively contributing to organisation-wide strategic planning, business continuity, risk management, and policy development.
  • Support the CEO and Board of Directors and Committee members in strategic reviews, reporting, and special projects as assigned.
  • Play a key role in fostering a positive, inclusive, and values-based workplace culture, championing staff engagement and well-being initiatives.

ROLE REQUIREMENT

We are seeking a dynamic, purpose-driven contributor with a passion for social impact, human-animal interactions, and community service delivery. The ideal candidate is a strategic thinker and operational leader with proven experience in programme management, team leadership, and stakeholder engagement within the social service, healthcare, education, or non-profit sectors.

Professional Experience

• Minimum 8–10 years of relevant work experience, with at least 5 years in a leadership or senior management role overseeing programmes, services, or operations in the social service, healthcare, education, community development, or non-profit sectors.
• Proven track record in designing, delivering, and scaling social service programmes, preferably with exposure to experiential learning, therapeutic services, or human-animal interaction programmes.
• Experience in managing multidisciplinary teams, including frontline staff, technical specialists, and programme executives.
• Demonstrated success in partnership development, stakeholder engagement and grant management.
• Prior experience working in small to medium-sized organisations or start-up social enterprises will be an advantage.

Core Competencies

(A) Programme Management & Development

• Strong analytical skills in needs assessment, programme evaluation, outcome measurement, impact reporting and research.

(B) Strategic Planning & Organisational Alignment

• Demonstrated ability to develop and execute programme strategies aligned with organisational goals and community needs.
• Skilled in conducting environmental scans, needs assessments, and identifying service gaps to inform service innovation and future programme direction.

(C) Budgeting, Financial Oversight & Resource Management

• Competent in programme budgeting, financial monitoring, procurement management, and preparation of cost quotations.
• Experienced in resource planning, scheduling, and optimising manpower allocation to support operational efficiency.

(D) Stakeholder Engagement & Partnership Development

• Skilled in building and maintaining partnerships with funders, government agencies, community organisations, and service partners.
• Adept at facilitating co-creation discussions and service planning to develop customised programmes for diverse client groups.

(E) Data Analysis Programme Evaluation & Reporting

• Proficient in data collection, analysis, and reporting for programme performance monitoring, evaluation, and outcome measurement.
• Able to translate data insights into programme improvements, research initiatives, and funding proposals.

(F) Grant Writing, Fundraising & Resource Development

• Demonstrated experience in identifying grant opportunities, preparing funding proposals, and managing applications and reporting.

(G) Team Leadership & People Management

• Experienced in leading multidisciplinary teams, fostering a collaborative, positive, and high-performance culture.
• Strong capabilities in manpower planning, recruitment, training, performance management, and staff development.

(H) Knowledge of Social Service Sector & Sector Trends

• Strong knowledge of social service frameworks, practices, and regulations in Singapore is preferred.

Personal Attributes 

We’re seeking a leader whose personal qualities reflect EQUAL’s values and service ethos:

(A) Analytical & Innovative

• Able to identify service gaps, analyse operational challenges, and develop creative, impactful solutions to enhance programme outcomes and organisational sustainability.

(B) Empathetic Leadership 

• Demonstrates strong, flexible interpersonal skills with the ability to connect meaningfully with team members, beneficiaries, and stakeholders, fostering an inclusive, supportive, and purpose-driven environment.

(C) Collaborative

• Works effectively across teams, departments, and external partners to co-create, refine, and deliver integrated, beneficiary-centric programmes.

(D) Results-Oriented

• Focused on achieving measurable outcomes, driving continuous improvement, and delivering high-quality, impactful services within resource and timeline constraints.

(E) Adaptable & Resilient

Comfortable navigating ambiguity, change, and evolving service demands within a dynamic operational and social service environment.

(F) Ethical & Professional

• Upholds the highest standards of integrity, professionalism, and accountability in programme delivery, staff management, and stakeholder engagement.
• (G) Detail-Oriented: Meticulous in planning, documentation, resource management, and service execution to ensure operational efficiency and service quality.

QUALIFICATIONS

• Degree in Social Work, Psychology, Counselling, Community Development, Education, Business Administration, or a related field.
• Additional certifications in programme management, or human-animal interaction/intervention will be advantageous.

Apply via MyCareersFuture

ROLE & RESPONSIBILITIES 

(A) Volunteer Engagement Support (B2C):

• Serves as the first point of contact between a Volunteer and EQUAL, representing EQUAL’s brand and directly impacting the volunteer experience.
• Support the volunteer’s onboarding experience by ensuring a volunteer completes all the necessary steps to sign up as an EQUAL’s volunteer.
• Train volunteers in the areas of stable maintenance and befriending programmes.
• Build mutually beneficial relationships with volunteers from diverse backgrounds.
• Co-design and execute volunteer appreciation and welfare initiatives.
• Generate and record actionable insights on volunteer performance and competencies.
• Co-develop compelling and inspiring marketing messages to volunteers throughout the volunteer lifecycle journey (attract, recruit, engage, onboard, manage, communicate, and report on volunteer activity).
• Develop recommendations on both immediate and long-term improvements to the volunteer experience and the volunteer impact on beneficiaries.
• Actively seek to interact and understand volunteers’ motivations and skillsets to improve job matching and potential partnership opportunities.
• Support the team in fostering a community culture of possibilities, compassion, partnerships, and volunteerism.

(B) Volunteer Partnership Engagement Support (B2B):

• Serves as the first point of contact between a Partner Organisation and EQUAL, representing EQUAL’s brand and directly impacting the partnership terms and outcomes.
• Attending corporate inquiries in a professional manner and anticipating their needs.
• Conceptualise, co-design and execute volunteer programmes with partner organisations.
• Generate and record actionable feedback by corporate partner organisations.
• Develop recommendations on both immediate and long-term improvements to the volunteer experience and the volunteer impact on beneficiaries.
• Monitor and flag potential corporate engagements that need to be followed up on.

(C) Animal Welfare and Operations (Stable Maintenance) [First 3 months only]

• Once a week, 3 hours per session.
• Mucking and skipping stables.
• Pushing/retrieving filled/empty bins to the bin collection point. ​
• Assist to distribute hay and water buckets to each of the horses. ​
• Grooming and leading horses will be introduced only after completion of the progressive training.

(D) Administrative Support:

• Consistently update and maintain volunteer databases and records.
• Coordinate and provide timely and accurate scheduling of meetings and training sessions.
• Administrative support for volunteer recruitment campaigns and related publicity materials.
• Prepare compelling presentation decks for external parties: volunteer training, corporate proposals and Committee meetings.
• Event set up and tear down.
• Actively update Volunteer Management SOPs.
• Update inventory of VM assets (both digital and physical).
• Applying for financial claim reimbursements from approved grants.

(E) Research and Analysis:

• Record and assist in analysing volunteer output and outcome metrics, on a bi-monthly basis.
• Conduct research on emerging trends and approaches in volunteer management.
• Analyse data and provide insights to support the development of volunteer management strategies.

(F) General Support:

• Provide general administrative and operational support to the volunteer management team.
• Assist in the implementation of volunteer management policies, processes, and initiatives.

PREFERRED EXPERIENCE

• Polytechnic diploma or professional qualifications.
• Event Planning/ Project Management
• Front Line Facing Roles – Customer Service, Volunteer Engagement, Sales, etc
• Training, Teaching or Presenting
• Working with Animals (preferred, but not necessary)

TECHNICAL COMPETENCIES

• Microsoft Excel, Word, and PowerPoint – Intermediate to Advanced
• Computer Literacy – Intermediate to Advanced
• WhatsApp/Telegram and Email Platforms – Intermediate to Advanced
• Canva – Basic to Intermediate
• MailChimp – Basic to Intermediate
• Zoom/ Microsoft Teams – Basic to Intermediate

OTHER ATTRIBUTES

Passionate in developing a strong volunteerism culture at EQUAL, – putting the beneficiaries and people at the center of our intentions and activities. A strong sense of responsibility and personal integrity is essential. Meticulous and detail-oriented with a composure that can handle challenging situations.

Apply via MyCareersFuture

ROLE & RESPONSIBILITIES

In this role, you will report to CEO/ Deputy CEO and work closely with the Management Team to transform, strengthen and manage the HR aspects of the organisation, focusing on our people and culture. You will look at initiatives that will develop our staff to their fullest potential, review work systems and processes for greater efficiency, and create a workplace culture and environment that is fun, stimulating, inclusive, and positive. Your key responsibilities as our HR Executive include:

(A) People and Culture Transformation

• Facilitate EQUAL’s People and Culture transformation, ensuring the adoption and implementation of best practices to align with the latest industry standards in social services.
• Support the review and management of EQUAL’s people initiatives and programmes related to rewards, talent management, succession planning, performance management, and employee engagement.
• Identify gaps in the development of EQUAL’s HR policies and procedures based on the changes in the organisation, reviewing and ensuring compliance with legal and regulatory requirements with effective communication and training to employees.
• Promote a culture of open communication and mutual respect.

(B) People Development

• Collaborate with line managers to create and implement annual Personal Development Plan (PDP), monitoring PDP progress and providing feedback, as well as implementing the 70:20:10 principle in learning and development framework in developing each employee to their fullest potential.
• Partner with line managers to review and evaluate the effectiveness of training programmes to make the necessary adjustments towards the mid or the end of the year.
• Assist in reviewing and updating EQUAL’s Career Framework to reflect current industry standards and organisational needs.
• Conduct skills mapping for various job roles, in alignment with skills framework, identifying core competencies and skills required for job roles for informed recruitment, training, and development strategies.
• Conduct periodic reviews and updates of individual and organisational training roadmaps.

(C) People Process Management

• Support every employee in their EQUAL journey, coordinating recruitment, onboarding, and confirmation to new hires, ensuring the availability of performance planning, and personal development plan.
• Manage the implementation of the performance appraisal process, providing guidance and support to managers and individual contributors, and work closely with the management team to develop strategies to address performance issues.
• Facilitate offboarding with the resigned employee, conducting exit interviews, analysing feedback to improve retention strategies, and provide recommendations to the management team.
• Work with the management team to identify key positions within the organisation to develop succession plans, reviewing and updating the succession plans based on the organisation changes and employee development to ensure continuity.
• Serve as the main point of contact for employee concerns and grievances, mediating conflicts and providing support to resolve workplace issues.
• Manage payroll process, coordinating with Finance (and payroll consultant, if applicable) in administrating payroll, leave, and claims information in the Human Resources Management System (HRMS).
• Assist in the review and improvement of HR service delivery and employee experiences, leveraging IT and digitalisation initiatives.

(D) People Engagement

• Develop and implement initiatives to enhance employee engagement and satisfaction, conducting regular surveys and feedback sessions to gauge employee morale and to identify areas for improvement.
• Organise team-building activities, and employee-engagement events to foster a positive work environment.

ROLE REQUIREMENT

Core Competencies

• Strong people skills, ability to listen and communicate effectively with employees at all levels, and managing conflict resolution.
• Experience in managing HR projects, from planning and execution to monitoring and evaluation.
• Able to work independently when needed
• A collaborative team-player
• People-focused and outcome-focused
• Works very efficiently and produces high-quality work
• Ability to plan, multi-task, and problem-solve
• Analytical; able to work comfortably with figures to analyse HR metrics and data to inform decision-making and improve HR processes.

Technical Competencies

• Bachelor’s Degree in Human Resources or a related field: A degree in HR, Business Administration, or Organisational Development with the solid foundation in HR principles and practices
• At least 3-4 years in HR business partnering experience
• Good knowledge of employment legislation, general HR policies, and HR best practices
• Experience in organisational development and change management work
• Strong computer literacy and IT skills
• Experience with HR Software and Tools- Proficiency in HR Information Systems (HRIS) such as Workday.

Preferred Achievements / Characteristics  

• Love for animals; being comfortable around animals is an advantage
• Motivated and self-driven
• Able to work with minimal support

Interested parties, please email CV to khaihoong.ow@equal.org.sg.